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KONG Au 

Terms & Conditions

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BILLING

Memberships are billed via Mindbody directly and no third-party providers. Payments are billed on your selected weekly, fortnightly, or monthly debit plan.

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REFUNDS

Payments will not be refunded if already processed unless in error. You cannot transfer your membership payment to another member. 

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CANCELLATION FEES

After the completion of the cancellation period (14 or 30 days from the date of submission), all fees will cease. Normal membership rates apply to the cancellation period. 

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You may pay out the cancellation fee in a lump sum if needed. (sum of remaining membership fees)

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CANCELLING WHILE ON A HOLD

If your membership is on hold and you wish to cancel you may do so provided you still meet the cancellation periods required by your membership. You may cancel your hold and immediately proceed into the cancellation period OR complete the full duration of your hold with the cancellation period commencing on your first day after the hold period

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MEMBERSHIP HOLDS

To request a pause to your membership payments please submit 7 days prior to your hold start date. Holds must be a minimum of 2 weeks

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FAILED PAYMENTS & BILLING ISSUES

Mindbody does not charge you for failed payments. Mindbody will notify you and re-attempt to process failed payments automatically. If multiple attempts are unsuccessful you will be notified by your selected contact method or prompted via the Mindbody app (*note certain cards may attract a higher charge e.g AMEX)

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If you have a failed payment on your scheduled date, Mindbody will process it again the following business day. It is your responsibility to ensure there are funds available in your nominated account for your payment date. 

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CHANGING BILLING DETAILS

You can change your billing details as often as you like by logging into the Mindbody website via a PC (NOT THE APP)

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SPECIFIC MEMBERSHIP TERMS BELOW

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UNLIMITED MEMBERSHIP FLEXIBLE   

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14-day minimum period

14 day cancellation notice period

Membership holds 6 weeks total over a 12 month period (14-day minimum)

7 days notice for holds

New pricing structure will apply if the membership is cancelled and reactivated. 

24hr access cards incur a $15 supply fee

UNLIMITED MEMBERSHIPS

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30 day minimum period

30 day cancellation notice period

No sign-up fees

Membership holds 6 weeks total over a 12 month period (14-day minimum)

7 days notice for holds

New pricing structure will apply if membership is cancelled and reactivated

24hr access cards incur a $15 supply fee​

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10 CLASS PASS

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Only coached classes may be attended

No 24/7 access

No refunds

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ALL MEMBERSHIPS & PASSES

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Must sign and complete the waiver before undertaking any activity

Must abide by the "box rules"

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MINIMUM AGE REQUIREMENTS

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The minimum age is 13 (Thirteen). All members under the age of 18 require the consent of a parent or guardian and the waiver must be co-signed by both the member and guardian.

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Kongkids

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Age group classes from

6-9 (Kindergarten to Year 3 )

9-12 (Year 4 to Year 6) 

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24/7 ACCESS

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  • Unlimited members only!

  • Children under the age of 14 may enter the gym and remain in the kid's enclosure for parental/guardian supervision but may not use the facility without having an unlimited membership and signed the waiver.

  • Non-members are strictly not permitted inside the facility after hours

  • Any member granting access to non-members outside will incur a full membership fee on the payment information provided in Mindbody without notice.

  • All equipment must remain inside the facility at all times.

  • If you wish to exit and enter the building you must take your access card with you and do not wedge the door open.

  • You may wedge the doors open for fresh air whilst you are in the building training at your own risk. If you need to go to the toilet or leave the building, the doors must be closed.

  • Shower and bathroom facilities are provided for your use as well as the kitchen and Chilled drinking fountain.

  • Air Conditioning is reserved for Group Classes and or classes when a coach is present

  • All fans/music/TVs/lights are available for use and must be turned off before you leave and the facility left in the state you entered. You must pack away and disinfect all your equipment after each use

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